Exercise as medicine​

vitala.health

Vitala Care Portal
UX Case Study

Company İmage

Company​

Vitala is an integrated platform allowing healthcare providers to prescribe, monitor, and manage diagnosis-specific exercise as medicine to patients with chronic health conditions.
Vitala consists of a Care Portal for Healthcare Providers and a Mobile App for the patients.

Overview

Project name:

Vitala Care Portal Redesign Project

Sector:

Healthcare / Health-tech

Date:

June – September 2024

Duration:

4 Months

Team:

Product Manager, Product Designer, UI Designer, Development Team, Software Tester

My role:

Product & UX Designer

A redesign effort was led to enhance the efficiency of healthcare providers in managing chronic condition treatments. The focus was placed on streamlining processes, improving usability, and implementing scalable design solutions that supported both the provider-focused Care Portal and the companion Mobile App for patients.

Tools

Figma

Figma

Adobe

Adobe Creative Cloud

Jira

Jira

Google Spreadsheets

Google Spreadsheets

Google Forms

Google Forms

Google Meet

Google Meet

Approach

Structured Problem Identification​

The process began by engaging with key users and stakeholders to identify the primary challenges affecting the platform's performance. This involved discussing workflow pain points and addressing usability concerns to gain a comprehensive understanding of the issues.

Key Users
Stakeholders
Workflow Pain Points
Usability Concerns

UX Research & Data Analysis​

Insights gathered from user feedback were leveraged to conduct targeted UX research, aimed at identifying specific areas requiring improvement. This research informed the design strategy, with a primary focus on optimizing prescription workflows and enhancing the monitoring of patient progress.

Collaborative Design Process

Stakeholders were actively involved in refining the proposed solutions through a series of wireframes and iterative prototypes. Regular feedback sessions were conducted, fostering a transparent and open communication channel. This approach allowed for ongoing adjustments based on stakeholder insights and user needs, ensuring that the design evolved with a focus on real-world requirements. As a result, each iteration became more aligned with the project's goals, leading to a more effective and user-centered final solution.

Human-Centered Solutions for Healthcare Efficiency

The design strategy for Vitala followed design thinking principles, starting with a deep understanding of healthcare providers' and patients' needs through empathy and user research. Key challenges around prescription workflows and progress monitoring were defined, guiding the ideation of innovative solutions to streamline these processes. Iterative prototyping, including wireframes and user flow diagrams, enabled collaborative refinement with stakeholders. Testing validated the improved designs, resulting in measurable enhancements in prescription speed and user satisfaction.

How to improve workflows and progress monitoring in Vitala?

Result

Transforming Care Through Measurable Impact

The redesigned Vitala platform delivered substantial improvements in user experience and operational efficiency. By streamlining the prescription workflow, healthcare providers saw a 45% increase in prescription speed. Enhanced clarity in patient progress tracking and usability upgrades boosted user satisfaction by 65%, while the revamped exercise logging and advanced filtering features enabled quicker access to patient data, reducing administrative time by 35%. These changes led to higher provider engagement and facilitated more proactive patient care, allowing providers to monitor progress effectively and adjust treatment plans in a timely manner.

Key Outcomes:
  • 45% improvement in prescription speed
  • 65% increase in user satisfaction
  • 35% reduction in administrative task time
  • Enhanced clarity in patient progress tracking
  • Boosted provider engagement and proactive patient care
Due to my NDA with Vitala, I am unable to share specific details about this project. Thank you for your understanding.